Returns & Refund Policy

Last Updated: June 2026

At TIXOXO Art Shop, every order is prepared with care. Due to the nature of artwork, limited-edition products, and made-to-order items, please review the following policy before placing an order.

Returns

At this time, I do not accept returns or exchanges for change of mind, incorrect size selection, accidental purchases, or personal preference.

Please review product descriptions, sizing information, and order details carefully before completing your purchase.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact me within 7 days of delivery at tixoxostudio@gmail.com.

To help resolve the issue, please include:

• Your order number

• A description of the issue

• Clear photos of the item

• Clear photos of the packaging

Once reviewed, I may offer a replacement, store credit, or refund at my discretion.

Print-on-Demand Products

Some products are produced and shipped by third-party print-on-demand partners. Because these items are made specifically for each order, they cannot be returned or exchanged due to:

• Change of mind

• Incorrect size selection

• Colour preference

• Ordering the wrong product

• Buyer's remorse

However, if a print-on-demand item arrives damaged, defective, or contains a manufacturing error, please contact me within 7 days of delivery and I will work with the fulfillment partner to resolve the issue.

Lost Packages

TIXOXO Art Shop is not responsible for delays, lost packages, or delivery issues caused by shipping carriers, customs processing, weather events, or incorrect shipping information provided by the customer.

If your package appears lost in transit, please contact me and I will do my best to assist you in working with the carrier.

Refunds

Refunds are only considered for items that arrive damaged, defective, or significantly different from the product ordered.

If a refund is approved, it will be issued to the original payment method used for the purchase.

Shipping fees are non-refundable unless the issue was caused by an error on my part or by a manufacturing defect.

Contact

For questions regarding this policy, please contact:

Email: tixoxostudio@gmail.com

Website: tixoxo.com